TagandLabel.com is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact us to receive instructions on returning your purchase. The following conditions apply:
- Shipping charges are not refundable*
- A (PERCENTAGE/FEE) Restocking Fee applies to items shipped outside the United States (provided item is repacked according to factory standards & without excess wear)
- All claims on defective or undelivered products must be made within 30 days of shipment.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Cancellation and Correction Fee Policies
You may cancel your order any time prior to approving your proof without incurring any charges. If you need to make a correction/revision to the proof, you may email us and request a revised proof or you may revise your own design and submit a new file.
Depending on the size of your order, TagandLabel.com may choose to ship your order via UPS or by Freight on a pallet. We will always check with you making sure you are able to receive a pallet at your location prior to arranging your shipment. Shipping to and from TagandLabel.com at the customer’s expense and varies according to weight, size, shipping type and location.
Shipping outside the United States
Customer is responsible for any brokerage fees, taxes and all additional custom fees. TagandLabel.com will not be responsible for abandoned packages. Refund for abandoned packages will not include the cost of shipping and a 15% handling fee will be charged on all abandoned packages.